= Ships Same Day!Frequently Asked Questions
Adirondack Chairs FAQ
- What is the best material for Adirondack chairs?
- Will the wood used in my furniture crack?
- Will my chair, swing or table ship pre-assembled?
- I am having issues putting my Poly Lumber furniture together. Am I doing something wrong?
- What is not covered by the warranty?
- Can I paint or stain my furniture?
Ordering FAQ
- My chair arrived with pieces missing or broken! What now?
- My product has arrived, and it's not what I had hoped. What are my options?
- When will I receive my order?
- I saw the same Adirondack furniture on another site but I prefer buying from you. Do you price match?
Website FAQ
- Why are the items I add to my cart not staying there?
- How do I enable cookies with my online browser?
- What's your warranty policy?
Adirondack Chairs FAQ
1. What is the best material for Adirondack chairs?
Chairs made of Poly Lumber (a High Density, Polyethylene Plastic made with recycled materials such as milk jugs) are the most durable, but also the most expensive. They include stainless steel hardware and are basically maintenance free. As far as wood is concerned, we consider cedar and cypress to be the most durable for the outdoors. Both types of wood are naturally weather-resistant, and offer high durability and value for the price. Cypress and cedar may also be stained to add extra durability and a golden color to the wood, which if unstained will weather to a silvery gray color over time.
2. Will the wood used in my furniture crack?
Small cracks, also known as checking, are a common occurrence in outdoor furniture. Checking is the formation of small cracks in the wood that naturally appear as the wood dries and matures. It does not affect the durability or safety of your chair, and is a routine part of the wood's aging process.
3. Will my chair, swing or table ship pre-assembled?
Yes. Most chairs come in 4 parts and all large pieces are pre-assembled. Beware of very cheap chairs and furniture, as it can sometimes be sent to you in a firewood-type bag and take hours to put together - believe us, we've had this experience!
Always read our Specification section for item assembly details. Generally, our products are either fully or partially assembled on arrival, or otherwise include detailed instruction to make assembly as headache-free as possible. In the case of most wooden furniture, please note that we rarely can ship a fully assembled product. If you need a product assembled, or have any questions, simply contact us.
4. I am having issues putting my Poly Lumber furniture together. Am I doing something wrong?
HDPE plastic furniture is manufactured following strict guideline and measurements. When putting your furniture together, leave all nuts and bolts very loose until the item is fully assembled. This might allow you to "jiggle" your way through and keep holes from not lining up. Always ask for a second opinion -- an extra pair of eyes often helps solve an issue. If all else fails, send us a picture and we will be glad to help you.
5. What is not covered by the warranty?
Prolonged exposure to severe weather conditions, including snow, prolonged rain, and extreme humidity are not covered under the warranty. Additionally, neither is damage caused by normal wear, mildew, and improper care including storage, maintenance and installation.
6. Can I paint or stain my furniture?
We strongly recommend buying pre-stained furniture, or to stain any furniture that does not include a finish. It will prolong the life of the wood, and helps to prevent excessive checking. Moreover, it allows you to personalize the furniture to match your décor! For painted chairs, we recommend they be lightly sanded and repainted every year (this is not required of plastic furniture). We do not recommend painting new furniture made of bare wood as the paint might react negatively with the natural oil and essence of the wood.
Ordering FAQ
1. My chair arrived with pieces missing or broken! What now?
No problem, we will send you a part as soon as possible. For specific items, we may need to obtain parts through the vendor. Rest assured, our customer service representatives will be on your side and do their very best to minimize any inconveniences to you. All replacement parts ship via FedEx Ground.
2. My product has arrived, and it's not what I had hoped. What are my options?
You have 60 days to return the product to us. It must be unused and in its original packaging. If you wish to return a larger order, you may wish to contact us beforehand, so that we may help you to decide the best way to send the items back. We will refund you the price you paid, minus the original shipping cost. With a free shipping offer, we will simply deduct the original freight cost we paid to ship the furniture to you.
3. When will I receive my order?
We offer various brands with same day shipping for orders placed before 4 pm EST. For other brands and product lines, please see the products detail page, and look for our estimate of 2-3 days, 3-5 days, 6-10 days or 2-3 weeks. Some furniture is custom made and needs to be put into production and shipped, hence the longer delivery times. You may track your order through our Track Your Order page.
4. I saw the same Adirondack furniture on another site but I prefer buying from you. Do you price match?
Absolutely! We call it our "110% Price Protection," which means that if you find a product we sell available through another online retailer at a lower price, we'll happily refund you 110% of the difference in price at the time you purchase from us! Note that shipping cost must be included in the total price comparison.
Website FAQ
1. Why are the items I add to my cart not staying there?
Most likely you don't have "cookies" enabled in your Web browser. Our cart system uses cookies (small amounts of text your Web browser stores in your hard drive for future reference) to keep track of what items you've selected; without cookies, our cart system can't recognize that anything's been added. Fixing this problem is as simple as changing your browser's cookie settings (see the FAQ entry immediately below this one). However, if you'd rather not enable cookies – or if you experience any other ordering problems, for that matter – please call us toll free at (800) 340-7831, and we'll happily take your order by phone!
2. How do I enable cookies with my online browser?
If you're having trouble placing an online order with us, it may be as simple as adjusting your Internet browser's "cookie" settings. (These settings are designed to help you prevent unscrupulous websites from using your cookie information in a malicious manner.)
With Internet Explorer, the cookies setting is found in the Tools menu, under Internet Options; once there, go to the Privacy tab where you'll find a slider control to set your preferences. Since our site uses cookies only to keep up with the cart items you select, any setting except the highest (Block All Cookies) should work just fine. Once you've made your selection, click OK to save the changes.
Many other online browsers stash cookie settings in their main menus under Preferences; there should then be a tab either for Privacy or Security where you'll typically just need to click a box allowing cookies, and then you're done.
If you ever need any help with ordering, for any reason, please give us a call toll free at (800) 340-7831, and we'll be delighted to assist you!
3. What's your warranty policy?
Our different product lines have different warranty periods covering any potential manufacturer's defects; you'll find individual warranty periods listed prominently in all product write-ups and descriptions here on this site.
If you ever have an issue with your product during its warranty period – even if you're not sure you remember what that warranty period is! – no problem. Simply call us toll-free at 1-800-340-7831, and we'll be happy to sort out all the details for you. Our goal, always, is for you to be happy with what you bought, and how we did business with you. If you're not happy, rest assured, we're not either!