= Ships Same Day!Money-Back Guarantee and Returns
Returns
At AdirondackChairsOnly.com, we let you send back new, unused, and resalable items within 60 days of purchase. You don't like it? Then don't keep it! You pay the shipping charge to return the item(s) to us, and we'll credit you back the amount you paid for the product(s), minus our original shipping cost. Please note that some brands carry a restocking fee and that some do not accept any returns as some items are made to order. Browse warranties and return information by brand here.
Warranty
All of our product lines feature warranty protection for at least one year. Each item's warranty duration is listed under the "Specs" tab on its detail page. Brand-specific warranty information is available here.
Please note that prolonged exposure to weather conditions including snow, sleet, rain and humidity is not covered under our product warranties, nor is damage caused by normal wear or mildew, or damage due to improper care in storage, maintenance and installation.
If you encounter a manufacturer's defect within the warranty period, we will pay the cost of shipping for you to return the item to us. If you discover a defect or flaw in anything we sell you, please call us toll-free at (800) 340-7831, and we'll arrange for FedEx to come pick up your package. We ask only that you box up the item and have it ready for shipment. Once we receive the returned item and have examined the problem, we'll send you a replacement product free of charge.
Delayed or Refused Delivery
FedEx will always make three attempts to deliver your package(s) to your residence. If they don't find you at home, they will leave a note on how you can reach them and often a form allowing you to sign for your package(s) so that the package(s) can be left outside your home for pickup when FedEx next returns. If after their three delivery attempts, FedEx is still not successful in delivering your package(s), the package(s) will then be sent back to us. In such a case, you, the customer will have to pay the full shipping costs (as estimated on the FedEx website) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on the returned merchandise.
Damages
Although rare, shipping damage does sometimes occur. Should this ever happen, we will reship the damaged item(s) or part(s) at no cost to you via the same shipping method used in the first place.
Should your product be damaged during shipping, please contact us immediately. We'll work with you to quickly identify and replace the damaged item(s), and will ourselves submit a claim directly to the shipping company. You don't need to contact the shipping company yourself; we're happy to take care of that for you.
Please note that we are unable to expedite shipment on a replacement part or item.
110% Price Match Protection
If while you're shopping, you find a product that we sell available at a lower price through another online retailer, then we'll happily deduct 110% of the difference in price at the time of purchase! The item must be in stock at the competing site, and any shipping charges must be included in the total price comparison.
*Prices to be matched at check-out, offer not applicable after purchase.
